AI system
Sales AI agent
Answers buyers around the clock, in chat and by voice: what is in the catalogue, how the price changes with volume, what the minimum batch is and what customisation is possible.
Overview
What it answers
The agent works from your catalogue and your pricing rules, not from general knowledge. That is the difference that matters: a model left to improvise invents a discount, and a buyer holds you to it. Here the price tiers, batch sizes and availability come from your data, and anything outside it goes to a human.
It runs in two modes from the same knowledge: text chat and voice. The voice mode matters where buyers call rather than type, which in wholesale is most of them.
What it covers
- Assortment and availability
- Pricing by volume, from your own tiers
- Minimum batch sizes and lead times
- Custom branding and logo application
- Chat and voice from one knowledge base
- Hands over to a person when the question is outside the rules
Questions
Sales agents, answered.
Will it invent a price?
Not if it is built properly. Prices come from your tiers rather than from the model, and a question it cannot answer from your data is handed to a person. An agent that improvises on price is a liability, not a feature.
What does it need from us?
A catalogue, the pricing rules including volume tiers, and the answers you already give by hand to the same twenty questions. Most of that already exists in a spreadsheet and in your sales team's messages.
Does it work outside business hours?
That is the main reason to have one. The pattern we see is enquiries arriving when nobody is at the desk, and the agent holding the conversation until someone is.
Chat or voice — which first?
Chat, usually: it is faster to deploy and easier to correct while the knowledge base settles. Voice goes on top of the same knowledge once the answers are right.
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